Frequently asked questions
Questions about LUME
Short, direct answers about what this site is, hours, age requirements and how contact works.
- What is LUME?
- LUME provides tobacco delivery across Lisbon. Browse the catalogue and contact us only through WhatsApp.
- How do I get in touch about an order?
- Pick the items in the catalogue, tap send and a WhatsApp message opens already filled in. Any details, such as availability and price, are confirmed in that conversation.
- What are the hours?
- Every day, 7pm to 5am, by WhatsApp only.
- Do I need to be 18?
- Yes. Tobacco is only for adults aged 18 and over, and age is confirmed before browsing the site and again when arranging any order.
- Why aren't there prices on the site?
- Tobacco prices are set by the manufacturer and change often, so they aren't published here. Any price would be confirmed directly in the WhatsApp conversation.
- How would I pay?
- The site does not process payments. Nothing is collected online, and any payment arrangement is discussed directly in the WhatsApp conversation.
- Which brands are listed?
- The current catalogue includes regular cigarettes from Marlboro, Lucky Strike, Chesterfield, L&M, Camel, Winston and Português Suave.
- Do I need to create an account?
- No. There's no sign-up and no order history on the site: any contact happens only in the WhatsApp conversation.
- Is my age-confirmation answer stored anywhere?
- Only in your own browser, so you're not asked again on every visit. It isn't sent to any server.