Get in touch
Contact
LUME can only be reached on WhatsApp, at +351 961 363 310, every day from 7pm to 5am. There is no phone line, no shop and no physical address to visit.
Hours and channel
- Hours
- Every day, 7pm to 5am.
- Channel
- WhatsApp only. Messages sent outside these hours will be answered once the window reopens.
- Minimum age
- 18. Tobacco is not sold to anyone under 18.
What to include in your message
- The items you're interested in, from the catalogue.
- Your delivery address, including street, door number and floor.
- Confirmation that you are 18 or over.
What won't be answered
- Requests to pay online or by card: no payment is processed through the site.
- Requests for an account, login or saved order history: none exist.
- Any order from someone who cannot confirm they are 18 or over.